Privacy Policy

Effective Date: 10/01/2024
At Avalon Air (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you interact with our services, website, and other platforms.

We may collect the following types of information:
Personal Information

• Name
• Address
• Email address
• Phone number
• Payment information (e.g., credit card details for service transactions)

Non-Personal Information

• IP address
• Browser type and version
• Device information
• Log data (e.g., pages visited, time spent on our website)

We use the collected information for the following purposes:

• To provide HVAC services, including installations, maintenance, and repairs.
• To communicate with you about appointments, promotions, or updates.
• To process payments and provide receipts or invoices.
• To improve our website, services, and customer experience.
• To comply with legal and regulatory requirements.

We do not sell, rent, or share your personal information with third parties except in the following cases:

• With service providers or contractors who assist in delivering our services (e.g., payment processors).
• To comply with legal obligations or respond to lawful requests.
• To protect our rights, property, or the safety of our customers and employees.

We implement robust security measures to safeguard your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure storage practices.

Our website may use cookies to improve functionality and analyze user interactions. You can manage your cookie preferences through your browser settings.

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications.
• Request details on how your information is used or shared.

To exercise these rights, please contact us at [email protected].

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children.

We reserve the right to update this policy as needed. Changes will be posted on this page with an updated “Effective Date.”

If you have questions or concerns about this Privacy Policy, please contact us:

This Privacy Policy complies with applicable federal and state privacy laws, including Florida’s data protection requirements.